Shipping Policy

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received and verified.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Timeframes

We currently offer standard shipping with an estimated delivery time of 10–12 business days from the date your order is dispatched.

Please note that delivery times are estimates and may vary depending on your location, courier operations, public holidays, weather conditions, and other factors beyond our control.

Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation and tracking information (where available) via email or SMS.

Delivery Delays

While we work closely with our courier partners to ensure timely delivery, occasional delays may occur. ZenoX cannot be held responsible for delays caused by:

• Courier service disruptions

• High shipping volumes

• Public holidays

• Severe weather conditions

• Customs inspections or regulatory delays

• Incorrect delivery information provided by the customer

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

ZenoX is not responsible for orders delivered to an incorrect address supplied by the customer. Additional shipping fees may apply for returned or redirected parcels.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We will work with the courier to investigate and resolve the issue as quickly as possible.

Order Tracking

Tracking information will be provided once your order has been dispatched. Customers can use the tracking details to monitor the progress of their shipment.

Contact Us

If you have any questions regarding your order or shipping status, please contact our customer support team and include your order number for faster assistance.