Return & Refund Policy

At ZenoX, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving or collecting your order.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

• The item must be unused, unworn, and in its original condition.

• The item must be returned in its original packaging with all accessories, tags, and documentation included.

• Proof of purchase or order confirmation must be provided.

• The return request must be submitted within 7 days of the delivery or collection date.

Returns requested after the 7-day period will not be accepted.

Non-Returnable Items

The following items cannot be returned unless they are defective, damaged, or incorrect:

• Products showing signs of use, wear, or damage caused by the customer.

• Products returned without original packaging or accessories.

• Clearance, sale, or promotional items (unless defective).

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your return request.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Shipping and delivery charges are non-refundable unless the return is due to a defective, damaged, or incorrectly supplied item.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a trackable shipping service, as ZenoX cannot be held responsible for returns lost in transit.

How to Request a Return

To initiate a return, please contact our customer support team within 7 days of receiving or collecting your order and provide:

• Your order number

• Proof of purchase

• A description of the reason for the return

• Photos (if the item is damaged or defective)

Our team will provide further instructions regarding the return process.

By placing an order with ZenoX, you acknowledge and agree to the terms of this Return & Refund Policy.