Contact information

Contact Us

We are here to help. If you have any questions regarding your order, shipping, returns, or products, please feel free to contact us.

Customer Support

Email: Anistasha@zenoquip.co.za , Lara@zenoquip.co.za

Business Hours:
Monday – Friday: 08:00 – 17:00
Saturday: 09:00 – 13:00
Sunday & Public Holidays: Closed

Response Time

We aim to respond to all customer enquiries within 1–2 business days.

Order Enquiries

When contacting us about an order, please include your order number to help us assist you more quickly.

Business Information

Store Name: ZenoX

Country: South Africa

Thank you for shopping with ZenoX.

FREQUENTLY ASKED QUESTIONS

Do you offer bulk or corporate orders?

Yes. We can assist with bulk purchases and corporate gifting. Contact our support team for custom pricing and availability.

Will the colours look exactly like the photos?

We aim to display product colours as accurately as possible, although slight variations may occur depending on screen settings and lighting.

Is payment on your website secure?

Absolutely. We use secure encrypted payment gateways to protect your personal and payment information during checkout.

How long does delivery take?

Orders are typically processed within 1-3 business days. Delivery times may vary depending on your location, but most orders arrive within 10-12 business days.

Can I return or exchange an item?

Yes. Returns or exchanges can be requested within 7 days after receiving your order, provided the item is unused, in its original packaging, and in the same condition it was delivered.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email or SMS so you can monitor your delivery in real time.

How can I contact customer support?

You can contact our support team through email, WhatsApp, or the contact form on the website. We aim to respond within 24 hours.

What happens if my item arrives damaged?

If your order arrives damaged or defective, contact us within 48 hours of delivery with photos of the item and packaging so we can assist quickly.

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Customer Support

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